So after a break of more than a dozen years from cycling I’ve decided to take it up again to accompany my 9 year old on his flash new aluminium framed Giant. And unsurprisingly, there are a few parts on my bike which could use a refresh. Most notably, the rubber brake hoods are withered, the brake cables are rather stiff and the shoes seem to have hardened up. So down to the bike shop I go to get a few replacement parts, only to discover that Shimano stop making them after 5 years or so. The mechanisms may be in perfect working order, but as far as Shimano are concerned, you need to buy new ones. Even the brake shoes are not replaceable any more. That’s great customer support, eh? Compare that with Campagnolo, Italy’s major component manufacturer. I have an old track bike I bought as a novelty item. It’s in lovely condition but is about 50 years old. Even so, spare parts are still available because it’s equipped with Campagnolo Record components.
Problem is, when you walk into a bike shop, almost every bike is equipped with Shimano components. And they look very trendy and beguiling to the unwary, but you won’t catch me buying them again.
And speaking of Bike Shops, I went into Super Elliots in Adelaide today, and was greeted by some of the most arrogant service I have ever seen. I asked about rubber brake lever covers, and the young bloke scoffs at me and says “That bike’s older than I am.” Yes mate, so am I, but I bet both my bike and I work better than you do. He then suggests I just buy replacement levers for $20, and shows me some for $60, so clearly numbers were not his forte either. Then he just looks dismissive and grunts “Just buy a new bike, mate”. I told him about Campagnolo and spare parts, and he went into a great diatribe about how out-of-date they were, and how great Shimano gear is. That must be why top line racing bikes use Campagnolo, then. I can see why bike shops like Shimano though—all their customers have to buy new bikes after 5 or 10 years when all they need is a set of brake shoes or rubber hoods.
So a great big raspberry to Super Elliots and Shimano.